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Welcome to Ticket System
Submit and track requests for IT, MO (facilities & office services), and Transport — all in one place.
Punonjës
Administrator
Nëse email-i është i autorizuar, të është dërguar një kod 6-shifror.
Ticket System — Staff
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New Tickets
Visitors
Transport
Keys
Tiketa të reja (E Re)
Duke ngarkuar…
Today
Predictions
Leads
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Daily Plan
Driver Reports
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Registry
Movement Log
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Për pranim
Në punë
Historiku
Raporti im
Visitors
Meeting Room Checklist
My Transport
Keys
Duke ngarkuar…
Duke ngarkuar…
Duke ngarkuar…
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Today
Predictions
Leads
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New Checklist
Past Checklists
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Today's Missions
Submit Daily Report
My Reports
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Userat
Të gjitha tiketat
Raporti global
Punonjës të Autorizuar
Visitors
Meeting Room Checklist
Transport
Keys
Access Permissions
Dropdown Settings
Site Settings
Krijo user të ri
Userat ekzistues
Duke ngarkuar…
Duke ngarkuar…
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Shto punonjës të autorizuar
Punonjësit ekzistues
Duke ngarkuar…
Today
Predictions
Leads
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New Checklist
Past Checklists
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Daily Plan
Driver Reports
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Registry
Movement Log
Digital Access Matrix
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Bonus module access per user
Admin always has full access to every module (fixed, not editable). Every other user — including CC/Front Desk — has NO built-in access to anything: use the checkboxes below to grant or revoke access per person, per module, and to set which line(s) (IT/MO/Transport) a technician handles.
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Routing Rules — who a new request goes to
Define which technician a new request is automatically assigned to, based on its line and (optionally) its exact sub-service. If no rule matches, the ticket stays "New" for CC to assign manually — same as always.
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Dropdown Settings
Edit the option lists used across the portal's dropdowns (Meeting Rooms, Visitor Purpose, IT/MO/Transport sub-services, Company/Department units). Changes apply immediately to new forms — existing tickets keep their original stored values.
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Site Settings
Edit portal-wide settings without a developer: the alert email, the public page title/subtitle, the Meeting Room Checklist items, and the wording of notification emails.