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Welcome to Ticket System
Submit and track requests for IT, MO (facilities & office services), and Transport — all in one place.
Punonjës
Administrator
Nëse email-i është i autorizuar, të është dërguar një kod 6-shifror.
Ticket System — Staff
I loguar si ()
New Tickets
Visitors
Transport
Keys
Kancelari
Pajisjet IT
Tiketa të reja (E Re)
Duke ngarkuar…
Today
Predictions
Leads
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Daily Plan
Driver Reports
Fleet Documents
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View-only — vehicle documents are managed by Admin or the vehicle's assigned driver.
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Registry
Movement Log
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Kërkesat
Stoku
Kërkesa MO për kancelari & furnizime — pamje e filtruar, e ndarë nga fluksi i përgjithshëm MO. Caktimi bëhet njësoj si te "New Tickets"; ndjekja pas caktimit vazhdon te tiketa vetë (Historiku/Raporti i teknikut). Sasitë zbriten vetiu nga stoku kur tiketa mbyllet "Zgjidhur".
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Eksporto inventarin (artikuj të zbritur, mes 2 datave)
Inventari i pajisjeve IT — modul i vetin, i ndarë plotësisht nga sistemi i tiketave dhe nga të dhënat e punonjësve.
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Për pranim
Në punë
Historiku
Raporti im
Visitors
Meeting Room Checklist
My Transport
Keys
Pajisjet IT
Duke ngarkuar…
Duke ngarkuar…
Duke ngarkuar…
Duke ngarkuar…
Today
Predictions
Leads
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New Checklist
Past Checklists
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Today's Missions
Submit Daily Report
My Reports
My Vehicle
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Inventari i pajisjeve IT — modul i vetin, i ndarë plotësisht nga sistemi i tiketave dhe nga të dhënat e punonjësve.
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Userat
Të gjitha tiketat
Raporti global
Punonjës të Autorizuar
Visitors
Meeting Room Checklist
Transport
Keys
Kancelari
Pajisjet IT
Access Permissions
Dropdown Settings
Site Settings
Krijo user të ri
Userat ekzistues
Duke ngarkuar…
Duke ngarkuar…
Duke ngarkuar…
Shto punonjës të autorizuar
Punonjësit ekzistues
Duke ngarkuar…
Today
Predictions
Leads
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New Checklist
Past Checklists
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Daily Plan
Driver Reports
Fleet Documents
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Track service/inspection/insurance/tax expiry per vehicle. Reminder emails go out automatically (window configurable below in Site Settings) to the assigned driver and/or the fleet address.
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Registry
Movement Log
Digital Access Matrix
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Kërkesat
Stoku
Kërkesa MO për kancelari & furnizime — pamje e filtruar, e ndarë nga fluksi i përgjithshëm MO.
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Eksporto inventarin (artikuj të zbritur, mes 2 datave)
Inventari i pajisjeve IT — modul i vetin, i ndarë plotësisht nga sistemi i tiketave dhe nga të dhënat e punonjësve.
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Admin always has full access to everything (fixed, not editable). Every other person has no access to anything until you explicitly grant it below, one card per module. Each card is independent — a person can be in one, several, or none.
1 · Roles
Create new roles (e.g. "Tekniku IT", "Call Center Senior") — a new role behaves exactly like Call Center or Tekniku (same tabs, same access rules), just with its own name and its own permissions/line assignments below. The base roles (Admin / Call Center / Tekniku / Kërkues) can be renamed but not deleted.
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2 · Ticket line per technician
Which line(s) — IT, MO, Transport — each technician handles. This decides which tickets they can be assigned. (Greyed out with a lock if the person's role already has a fixed line — set that in the Roles card above instead.)
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3 · Routing Rules — who a new request goes to
Define which technician a new request is automatically assigned to, based on its line and (optionally) its exact sub-service. If no rule matches, the ticket stays "New" for CC to assign manually — same as always.
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4 · Visitors
Today = daily check-in/out list. Predictions / Leads = their own sub-tabs. Notify = receives an email every time a new visitor registers (kiosk or front desk).
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5 · Meeting Room Checklist
Access to the standalone checklist tab (Admin only by default). A technician can always fill the checklist linked to their own ticket regardless of this setting.
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6 · Keys
Access to the Keys Registry (checkout/checkin, movement log).
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6b · Kancelari
Access to the "Kancelari" management view — office-supplies (MO / "Kancelari & furnizime") requests, filtered out of the general MO queue for easier oversight.
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7 · Transport
Daily Plan = assign drivers/vehicles to today's requests. Driver Reports = review submitted end-of-day reports. Fleet Documents = manage service/insurance/inspection/tax records for every vehicle. (A driver's own "My Transport"/"My Vehicle" view is separate — controlled by their line, not by these.)
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8 · Pajisjet IT
Standalone IT equipment inventory (Lloji/Modeli/Serial/IP/Kompania/Lokacioni) — no connection to tickets or employee records. View = can see the inventory. Edit = can also add/change/remove devices (recommended for a single designated Admin/IT Manager only). Never visible to Employees.
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Dropdown Settings
Edit the option lists used across the portal's dropdowns (Meeting Rooms, Visitor Purpose, IT/MO/Transport sub-services, Company/Department units). Changes apply immediately to new forms — existing tickets keep their original stored values.
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Site Settings
Edit portal-wide settings without a developer: the alert email, the public page title/subtitle, the Meeting Room Checklist items, and the wording of notification emails.